Privacy policy

This Privacy Policy explains how Lexgo SpA ("Lexgo", "we"), the controller for Lexgo Sign, handles personal data when you visit lexgosign.com, contact us, or use Lexgo Sign. It complements our security practices.

If you have questions, write to contacto@lexgo.cl.

1. Data controller

Lexgo handles personal data under the Chilean data-protection rules that apply, including Law No. 19,628 and, where relevant, Law No. 21,719 and its implementation regime.

2. Data we may collect

2.1 Website and contact form

When you send a request from “Let's talk”, we may receive:

  • Name
  • Email
  • Phone, with country code (optional)
  • Company (optional)
  • Signatures per month (optional)
  • Interest: Web plans, API, or help choosing
  • Message (optional)
  • Whether you agree to be contacted on WhatsApp
  • Visit details: date, first page, the page that opened the form, language, UTM parameters, and referring site
  • Approximate IP, through the hosting infrastructure
  • The result of the anti-bot check (Cloudflare Turnstile), when it is on

2.2 Lexgo Sign account

If you create or use a Lexgo Sign account, on the web or through the API, we may process data such as name, email, phone, sign-in credentials, and the documents you upload to sign, as needed to provide the service.

2.3 Usage and security data

We may record access events (for example sign-in, device type, IP address) and the signals needed for security, abuse prevention, and operation of the service, in line with our security practices.

2.4 Cookies and similar technologies

On this site we measure visits with Google Analytics and Hotjar, which may use cookies. When it is configured, we also use Plausible, which measures visits without cookies. The detail is in the cookie policy.

3. Purposes of processing

We use personal data to:

  • Answer your request and contact you, by email or on WhatsApp if you agreed.
  • Provide, operate, and improve Lexgo Sign, on the web and through the API.
  • Manage accounts, billing, and the contractual relationship.
  • Meet legal duties and crime-prevention duties (Law No. 20,393), where they apply.
  • Protect the security of the platform and prevent fraud and abuse.
  • Send operational messages about the service, for example significant incidents.

We do not sell your personal data. This site does not take payment or card details.

4. Basis for processing

We process data when it is necessary to:

  • Perform or prepare a contract, or answer a request you send us.
  • Comply with legal obligations.
  • Pursue Lexgo's legitimate interests in operating, securing, and improving Lexgo Sign, where your rights do not override those interests.
  • Rely on your consent, where the law requires it, for example WhatsApp contact or certain measurement cookies.

5. Processors and recipients

We may share data with providers that help us operate Lexgo Sign, under instructions and appropriate security measures, for example:

  • Site hosting (Vercel) and service infrastructure (AWS)
  • Delivery of the contact form (Cloudflare) to Lexgo's email
  • Anti-bot protection (Cloudflare Turnstile), when it is on
  • Site measurement (Google Analytics, Hotjar, and Plausible)
  • WhatsApp, only if you agree to be contacted there
  • Internal support and notification tools

We may also disclose data when the law requires it, or to exercise or defend legal rights.

6. International transfers

Some of those providers may process data outside Chile. In those cases we look for reasonable safeguards aligned with the applicable rules and our security practices.

7. Retention

We keep data for as long as the purposes above require, to meet legal duties, resolve disputes, and enforce agreements. In Lexgo Sign, administrators can request deletion of customer data as set out in the published security practices. Backups may take an additional period to be deleted.

8. Security

We apply reasonable technical and organizational measures (encryption in transit and at rest, access control, monitoring, and incident processes). The detail is in Security practices. No system is 100% secure; please protect your credentials and tell us about any unauthorized use.

9. Your rights

Under the applicable rules, you can request access, rectification, cancellation, or objection to the processing of your personal data, and any other right the law recognizes. To exercise them, write to contacto@lexgo.cl with your request and a way to contact you. We may ask for reasonable information to verify your identity.

10. Minors

Lexgo Sign is aimed at companies and professionals. We do not knowingly collect data from anyone under 18.

11. Changes

We may update this Policy. We will publish the current version on this page. Continued use of the site or of Lexgo Sign after a material change means you have seen the update, without limiting any further notice where it is appropriate.

12. Contact

Lexgo SpA — Lexgo Sign — contacto@lexgo.cl

Lexgo Sign | Privacy policy